CONTACT US

For help with an existing order, email us at help@playboyshop.com. Please provide the following information:

Name

Email

Order ID 

Options:

  • Change Product/ Address Before Shipping
  • Sizing
  • Order Status
  • Tracking Order
  • Other

Making a domestic return? Visit our domestic returns portal here. For all international assistance, please visit our International FAQ page

For any questions regarding PLAYBOY PLUS, PLAYBOY TV, iPLAYBOY, or CENTERFOLD SUBSCRIPTIONS, please visit https://www.pbplussupport.com with your request and we will respond as soon as possible. If you want to cancel a PlayboyTV or Playboy Plus subscription, please visit https://www.pbplussupport.com for easy to use online cancellation.

Additional membership information for PLAYBOY TV and PLAYBOYPLUS subscriptions are found in the Terms and Conditions that all members must agree to prior to activating their subscriptions. 

For any questions regarding former PLAYBOY MAGAZINE SUBSCRIPTIONS, please visit https://joinus.playboy.com/magazine, or send an email to magazinesupport@playboy.com with your inquiry and we will respond as soon as possible.

SHIPPING & TRACKING

Shipping Internationally? Check out our International Shipping FAQ. 

Tracking My Order

Looking to track your order status? Your order ID was sent in your order confirmation email and please use the email you used when you placed your order. As soon as your order ships, you will receive a confirmation via the email provided on your order. If you have questions about your order status, please contact help@playboyshop.com. 

How Long Will it Take to Ship My Order?

Most items ship within 48 business hours. However, a selection of items in the catalogue takes 3-5 business days to process, and will be sent out as soon as they’ve completed processing.

Only Part of My Order Shipped / Arrived

Different items in your order might come from various fulfillment locations and ship at different times. You will receive an email to the address provided upon placing an order with tracking information every time a portion of your order is shipped. Regardless of the number of shipments, a single order is charged only one shipping fee.

How Long will Shipping Take? 

Standard Shipping orders will arrive in 3 - 5 business days within the continental 48 states, 7-14 days for Hawaii, Alaska and US Territories, and up to 4 weeks for APO/FPO addresses.

Express overnight and 2-day shipping is available on select items. If your cart is eligible for express shipping, you will be able to select an express option at checkout. Orders placed by 12pm PT will ship same-day. 

How Can I Ship my Order Internationally

Please see our International Shipping FAQ here.

 

RETURNS & EXCHANGES

Looking to return or exchange an item? Visit our returns and exchanges portal for all US and Canada orders. 

See our International FAQ Page for all other international returns. 

 

How Long do I Have to Return an Item?

We have a 30 day return policy. If you're not satisfied with your purchase for any reason, you may opt to return the item and we will refund your original purchase price (less the shipping and handling fees). To be eligible for a return, items must be unworn, unwashed with original tags attached.

Please note, the following products cannot be returned:

    • Accessories - Face Mask
    • Accessories - Socks
    • Home Goods - Art Print
    • Men's - Fragrance
    • Men's - Underwear
    • ​​Women's - Fragrance
    • Women's - Underwear
    • The Complete Centerfolds Book
    • Cornhole Set
    • Sexual Wellness Products (Condoms, and toys)

The following product may only be returned for site credit.

    • Costumes*

*Please note all Halloween-themed items purchased between Sept. 15th - Oct. 31st follow our Halloween Seasonal Return Policy and are no longer eligible for return or credit. 

    Playboy does not accept returns of items that have been worn or subjected to destructive conditions.

      • Items not returned in original condition are not eligible for a refund.
      • Items that have been laundered.
      • Items with tags removed.
      • Items not returned in original packaging.
      • Items that smell of cigarette smoke, body odor, or perfume.
      • Items that have lotion or body glitter on them.
      • Items that have human & animal/pet hair on them.
      • Items that are soiled or stained.

     

    PAYMENTS & TAXES 

    Why Was I Charged Sales Tax?

    Sales tax is charged for orders shipped to U.S. states where we have a business presence and/or we have determined sales taxes are applicable. Items shipped to APO / FPO military addresses are not subject to taxes. The amount of state sales tax charged is based on current tax rates. State and local tax rates are subject to change at any time. Tax will be refunded for returned items.

    Payment Processing

    Playboy.com takes payments from all major credit card companies, including Visa, MasterCard, American Express, and Discover. Apple Pay, Google Pay, Paypal, and Shop Pay are also accepted.

    Klarna

    Learn more about Klarna here

    DEFECTS 

    What if my product arrived defective?

    Please inspect your package once you receive it. In the rare case, there is a damaged item, missing item, or an incorrect item in your package we require that you contact us within 48 hours after receiving your package. If no attempt to contact us via telephone or email is made regarding the damaged/missing items within 48 hours, all items are deemed correct & received.

     

    DISCOUNT & PROMOTIONAL CODES

    What are Discount Codes?

    Discount codes vary and may apply to the price of a single item or an entire purchase. The discount reflects as a percentage off, or as a specific dollar amount and will be displayed in the cart after the code is applied.

    Discount codes and special shipping offers may be limited by region, please read the promotional details carefully.

    How do I use a discount code?

      • Add your item(s) to the cart and select Checkout.
      • Add the discount code in the Discount box and click Apply.
      • If the discount code is valid, your order will show the discount. If the code is invalid, an error message will display.

    Why isn't my discount working?

      • Your discount may have expired.
      • Only one discount applies per order.
      • Shipping discounts may only apply to specific regions or countries.
      • Some discounts apply only to a specific product or exclude specific products.
      • Discounts may require a minimum purchase.